Customer Success Management Intern

2 weeks ago


Singapore ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Lark

Lark Customer Success Team
The Customer Success team in Lark APAC is responsible to drive success for our customer by maximize their productivity and bringing them closer to their aspired success goal.

Job Responsibilities
1. Based on project goals and platform capabilities, assist the team to formulate and implement various solutions to improve user retention and activity;
2. Provide insight into customer needs and analysis on challenges in the process of adoption, assist the team to formulate best practices, industry cases, etc.
3. Engage and formulate plans for our users to optimize usage and adoption
- Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market.
- “Start-Up" mindset; Go-getter with who strive in dynamic and fast-paced work environment
- Strong problem-solving and management skills
- Excellent written and oral communication skills
- Self-starter with ability to work independently

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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