Customer Success Manager

UnderwriteMe is a UK based Insurtech creating disruptive SaaS solutions for the insurance industry. We are on a mission to make life insurance more widely accessible, providing technology to ensure people and their loved ones are protected when the inevitable happens.
We are wholly owned by Pacific Life Re but operate as an autonomous business within the company. This gives us the best of both worlds - the freedom to act like a technology scale-up, with the stability of a large company meaning longer-term thinking and no last-minute pivots to gain our next funding round. Pacific Life Re became 100% shareholder of UnderwriteMe in 2017 given the strategic synergy with its reinsurance business.
UnderwriteMe has two main products we sell to customers:
Decision Platform
- a B2B enterprise platform that provides a best-in-market Underwriting Rules Engine used by over 30 insurers to power their underwriting decisions. The product is sold across UK & Ireland, Asia-Pacific and North America. The platform combines our engine with technology to source and process third-party information supporting underwriting decisions for insurers. We are already working on capabilities, powered by AI, to make these decisions even more efficient.
Protection Platform
- a B2B2C marketplace used by over 15,000 advisors to power quoting and purchase of protection products in the UK. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach.
UnderwriteMe is part-way through a multi-year transformation to adopt aProduct Operating Model, modernising our architecture and moving our products to a SaaS model. We still have much to do, and we're looking for people to join us on this challenging and exciting journey.
Pacific Life Re and UnderwriteMe are both organisations focussed on creating a great environment in which to work. We recognise that attracting and retaining top talent is how we continue to improve the company. We pay well and as we are part of a mature organisation, we have a good benefits package. We value and celebrate diversity in our teams and continually work to celebrate the uniqueness of each person. We work in a hybrid model, and we expect our leaders to flex where they work based on the needs of the company and their teams.
About The Role
We're looking for a passionate and proactive Customer Success Manager (CSM) to join our team in Singapore. In this role, you will have two main responsibilities:
In Customer Success you will be the primary point of contact for a portfolio of customers, ensuring they gain maximum value from our solutions. You'll be responsible for project delivery, nurturing strong relationships, driving retention and expansion, and acting as a strategic advisor across the customer lifecycle.
In this role you will also be responsible for collaborating on defining and documenting our implementation processes to support our CS operations globally. This includes how we support the delivery of our technology, our customer success activities including professional services. You will ensure our services are delivered in a consistent high-quality approach across all our regions globally
This is a key role within our Global RevOps team, requiring strong communication, commercial acumen, and a collaborative approach to customer success. You'll work closely with product, implementation, sales, and support teams to deliver exceptional customer outcomes.
What you will be Doing
Customer Relationship Management : Build trusted, long-term relationships with key customer stakeholders. Understand their strategic goals and how our platform supports them.
Project Delivery : Lead the delivery of customer implementation or enhancement projects, ensuring timelines, scope, and quality standards are met.