Customer Success Strategist

2 weeks ago

Singapore beBeeSuccess Full time $120,000 - $150,000
Job Title:

Achieve Success with Strategic Customer Management

We seek an experienced Lead Customer Success Account Manager to manage and grow relationships with key customers. As a key contributor, you will be responsible for ensuring customer success and satisfaction with our solutions.

Main Responsibilities:
  • Proactively engage with top customers to prevent risk, drive growth, and ensure successful renewals by delivering value, building executive relationships, and engaging key stakeholders.
  • Achieve financial and strategic targets, including revenue, bookings, billings, and retention.
  • Maintain an accurate forecast for your territory and communicate renewal risks to internal teams, developing resolution strategies as needed.
  • Lead win-win negotiations for strategic renewals, protecting and enhancing customer trust.
  • Conduct regular business reviews to ensure customers are adopting and gaining value from our products, and that objectives are aligned.
  • Drive full adoption strategies across multiple products, leveraging key stakeholders within the Docusign ecosystem to deliver comprehensive solutions.
  • Serve as the primary point of contact for customer escalations, facilitating resolution on their behalf.
  • Collaborate with internal teams—such as Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management—to develop growth and risk mitigation strategies for key accounts.
Requirements:
  • 12+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings.
  • BA/BS degree or equivalent work experience.
  • Strong contract negotiation skills, with a proven ability to drive complex, high-value, multi-year contracts to timely completion.
  • Experience in quota-carrying roles, with a demonstrated history of meeting key performance indicators.
  • Proven success in complex deal negotiations, with the ability to navigate both internally and externally as a trusted advisor, and to quickly establish credibility with senior executives.

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