Business Development Representative

2 weeks ago

Singapore Sprout Social Full time

Sprout Social offers deep social media listening and analytics, social management, customer care, and advocacy solutions to more than 31,000 brands and agencies worldwide. We are relentless about solving hard problems for our customers and building elegant, sophisticated software. Founded in 2010 and headquartered in Chicago, we are a team of 1000+ people located across more than 25 cities worldwide. In addition to our headquarters in Chicago, Sprout has offices in Seattle and Dublin.

Sprout Social is looking for a highly motivated, outgoing and tech savvy sales representative with strong business acumen to join our growing Business Development team. As a Business Development Representative, you will generate new business by prospecting outbound leads. This is a remote based position where you'll work from your home office, supporting our growing APAC Enterprise Sales team.

**Minimum Qualifications**

These are the minimum qualifications that our hiring team is looking for in this role:

- 1-2+ years of sales, marketing or customer service experience
- Experience with Salesforce, Outreach, ZoomInfo
- SaaS experience or proven success in a fast paced environment
- Bachelor's degree in business, marketing, related field OR equivalent experience
- Excellent written and verbal communication skills
- An ability to celebrate change and embrace accountability

**Within 1 month, you will**
- Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members. You'll gain a broader understanding of our products and how your role fits into the organization.
- Partner with the Manager of Business Development to define key success metrics for your role and how you will measure against them.
- Acclimate yourself with the day to day responsibilities of Sprout's Business Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.

**Within 3 months, you will**
- Approximately 60% of time spent will be on the phones prospecting.
- Achieve department standards for activity that includes:

- Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations.
- Scheduling a minimum number of new quality discovery calls per week.
- Create a professional and engaging first impression with our prospects and customers.
- Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience.
- Generate new business through outbound prospecting.
- Prioritize leads, research prospects and position relevant product features to solve business needs.
- Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
- Manage follow-up with calls-to-action to consistently build a sales pipeline.
- Exceed activity and pipeline goals on a monthly basis.

**Within 6 months, you will**
- Consistently achieve your opportunity and revenue targets.
- Become an expert in all things social media, including advanced listening and employee advocacy.
- Have mastered the uses cases of successful customers across different verticals and sophistication on social media.
- Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
- Step up as a leader in the Sales Development organization by mentoring new hires.

**Within 12 months, you will**
- Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization.
- Be a leader on the floor by sharing best practices and ways that you have been successful as a BDR.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

**About Sprout Social**

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

- Insurance and benefit options that are built for both individuals and families
- Progressive benefit programs
- High-quality and well-maintained equipment - your computer will never prevent you from doing your best
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members

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