Concierge

4 days ago

Singapore COMO Hotels and Resorts Full time

COMO Metropolitan Singapore

**Property**:COMO Metropolitan Singapore
**Position**:Concierge
**Base Location**:Singapore
**Department**:Front Office
**Reporting to**:Assistant Front Office Manager

**Job Summary**

Reporting to the Assistant Front Office Manager, this role will provide service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner.

**Tasks/Responsibilities**:

- Handles all guests’ queries or requests in a polite and efficient manner.
- Handles all movement of luggage (temporary, long term storage, lost baggage).
- Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
- Knows about all events and activities accruing in and out of the hotel.
- Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
- Complies with all Front Office systems and procedures and with all company policies.
- Organizes a prompt TAXI service and assist in airport transferring.
- Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
- Identifies and solves problems in a professional manner.

**Job Requirements**:

- Bachelor degree in any discipline. A degree in Hospitality will be a plus.
- Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
- Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
- Possess professional disposition with good communication and interpersonal skills.

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