Concierge - Concierge

3 days ago


Singapore Ritz-Carlton Company Full time

Join to apply for the
Concierge - Concierge
role at
The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Responsibilities include creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Essential Job Functions:
Maintain complete knowledge of hotel features/services, hours of operation, restaurant food concepts, room types, room rates, special packages, and promotions.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Obtain department keys and radio; ensure security of such.
Meet with Supervisor/Concierge on previous shift to review business status and follow up actions.
Access all functions of computer system in accordance with departmental specifications.
Set up work station with necessary supplies; maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies/materials and submit to manager.
Maintain updated resource materials on all vendors and information to accommodate guest requests.
Review designated in-house guest list and be familiar with guests’ names and room locations.
Answer department telephone within 3 rings, using correct salutations and telephone etiquette.
Accommodate all guest requests that is legally and morally correct expediently and courteously.
Follow up with designated hotel personnel to ensure completion of request.
Coordinate guest requests with designated vendors according to departmental standards.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Equal Opportunity Employer
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