
Senior Customer Support Coordinator
3 days ago
**About the role**:
- To provide general assistance and support to the Outside Sales team, enabling them to efficiently manage their sales account activities.
- Acquiring and developing knowledge of products, the company, and the industry through self-study and by attending identified training courses.
- Assisting in the development of sales opportunities and maintaining a strong company profile.
- Processing and managing sales orders.
- Generating sales order schedules from templates when required by the customer.
- Maintaining regular and frequent contact with customers on behalf of the Outside Sales team.
- Promoting and providing continuous and effective after-sales support.
- Liaising with other departments regarding day-to-day operations and orders in progress. This includes progress reporting, monitoring shipping/logistics, preparing and expediting sales orders, shipping instructions, and invoicing.
- Generating request documentation for procedures and service manuals, and liaising with the service department and customers to ensure the correct and timely availability of manuals/procedures.
- Sourcing drawings, technical information, and data as required.
- Liaising with Aftermarket on customer requirements for customer property or rental tools.
- Participating in production meetings and sales order review meetings.
**About you**:
- Diploma in Business or a Technical discipline
- Good general IT skills, including working knowledge of Microsoft Office
- Strong communication and interpersonal skills
- Good administrative and time management skills
- Minimum of three (3) years' experience in a similar role
**Other**:
- Work location: Tuas (pick-up transport provided)
- Work hours: Monday to Friday (8am to 5.15pm)
Employment Agency: Kingsforce Management Services Pte. Ltd.
Employment Agency Licence No: 94C3545
EA Personnel: Wong Pik Kiun (Kimberly)
EA Personnel Reg. No.: R1984508 Senior Customer Support Coordinator
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