
Senior Customer Support Coordinator
2 weeks ago
As the backbone of our service operations, you will be the key link between our customers, field engineers, and project teams. Your mission is to keep everything running smoothly from handling urgent service calls to ensuring projects stay on track and customers stay happy.
Key Responsibilities:
- Manage incoming service requests with professionalism and urgency.
- Assign field engineers efficiently and track response times.
- Provide first-line support, resolving issues or escalating when needed.
- Maintain service contracts and ensure we meet SLAs (Service Level Agreements).
- Document project details accurately and help hit monthly billing targets.
- Prepare reports on service performance and customer feedback.
- Coordinate incoming/outgoing project shipments and spare parts.
- Work with suppliers and internal teams to avoid delays.
Experience: 1-3 years in customer service, dispatch, or coordination (technical/field service background is a plus).
Skills That Shine:
- Superb communication (you are friendly, clear, and professional).
- Problem-solving mindset (you think fast and act faster).
- Organized multitasker (you juggle tasks like a pro).
- Tech-savvy (comfortable with CRM tools, Excel, or similar).
Education: Diploma or degree in any field-your attitude matters more
Why You Will Love Working Here:
Growth Opportunities: Learn, develop, and advance in a supportive team.
Impact Every Day: Your work keeps customers happy and operations smooth.
Great Perks: Competitive salary, performance bonuses, and benefits.
Vibrant Culture: Collaborative, dynamic, and fun workplace.
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