Customer Support Coordinator

3 days ago

Singapore Wärtsilä Full time

**Customer Support Coordinator**:
**About the position**
As a** Customer Support Coordinator, **you will:

- Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
- Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
- Provide service quotation to Customers based upon the job requirements.
- Prepare Field Support Engineers(T4) and Service Partner for the job.
- Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
- Verify completion of service support delivered.
- Invoice Customers as per initial quotation and based on service outcome
- Promote After Sales business (Service Agreements, Spare Parts etc.) in close cooperation with the After Sales Team.
- Maintain competent understanding of actual and new company’s products, their functions, and alternatives.
- Review the Quality Management System requirements and ensure operations is in compliance.

**To be successful in this role, we expect you to have/be**:

- Commercial vocational diploma with corresponding professional experience
- or two-years’ experience)
- Able to work independently.
- Effective time management skills
- Continuous Improvement Mindset
- Fluent in English & Chinese. This role requires liaising with the clients, local agents speaking in English and Chinese.

**Contact & next steps**

Hyun Joo Kim
Talent Acquisition Partner

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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