Customer Support Coordinator

2 days ago


Singapore Wärtsilä Full time

**Customer Support Coordinator**:
**About the position**
As a** Customer Support Coordinator, **you will:

- Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
- Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
- Provide service quotation to Customers based upon the job requirements.
- Prepare Field Support Engineers(T4) and Service Partner for the job.
- Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
- Verify completion of service support delivered.
- Invoice Customers as per initial quotation and based on service outcome
- Promote After Sales business (Service Agreements, Spare Parts etc.) in close cooperation with the After Sales Team.
- Maintain competent understanding of actual and new company’s products, their functions, and alternatives.
- Review the Quality Management System requirements and ensure operations is in compliance.

**To be successful in this role, we expect you to have/be**:

- Commercial vocational diploma with corresponding professional experience
- or two-years’ experience)
- Able to work independently.
- Effective time management skills
- Continuous Improvement Mindset
- Fluent in English & Chinese. This role requires liaising with the clients, local agents speaking in English and Chinese.

**Contact & next steps**

Hyun Joo Kim
Talent Acquisition Partner

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.



  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...


  • Singapore beBeeConstruction Coordinator Full time $4,000 - $6,000

    Job Summary:">This is a dynamic and challenging role that involves coordinating the preparation and submission of drawings and documents, planning and coordinating project daily work, attending meetings at the construction site/office, liaising with main-contractors on project-related matters, preparing project schedules, and assisting the Project Manager in...


  • Singapore SINGAPORE AREA COORDINATOR Full time

    This position is located in the N922 Division of the Morale Welfare and Recreation (MWR) Department at Singapore Area Coordinator (SAC). The position is that of Liberty/Entertainment & Deployed Forces Support Coordinator. The incumbent is a person within the MWR Department that serves on several committees and is under the direct supervision of the N9 Fleet...


  • Singapore beBeeCare Coordinator Full time $30,000 - $50,000

    About the Position:This role requires an individual who can work effectively in a dynamic environment with multiple priorities.As a Patient Service Associate, key responsibilities include performing patient registration and screening with accuracy and adhering to data protection standards. Timely billing and payment collection are also essential duties of...


  • Singapore beBeeOrder Full time $40,000 - $60,000

    Job Title:Customer Support CoordinatorWe are seeking a highly motivated Customer Support Coordinator to join our team. The successful candidate will be responsible for providing exceptional support to customers in their order processes.


  • Singapore beBeeCustomer Full time $3,000 - $4,500

    Job Title: Customer Support CoordinatorAbout the RoleWe are seeking a highly organized and detail-oriented professional to fill the position of Customer Support Coordinator. This role offers valuable experience in customer service operations, order management, and administrative coordination within a fast-paced environment.Key Responsibilities:Enter sales...


  • Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...


  • Singapore beBeeImport Coordinator Full time $60,000 - $80,000

    Job Title: Ocean Operations LeaderLocation:Role Summary:The successful candidate will handle daily seafreight import operations, coordinate with customers/vendors/carriers/overseas counterpart for all shipments, ensure accurate vendor costing and input in system accordingly, verify timely billing according to quotation given, manage Ocean Import permit...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Location: Changi | (Full-Time / Contract) Are you the kind of person who thrives on solving problems, keeping things moving, and making customers smile? If you love working behind the scenes to make sure everything runs like clockwork, we want to hear from you What You'll Be Doing: Be the go-to person for customer orders—review, process, and track...

  • Care Coordinator

    1 week ago


    Singapore STROKE SUPPORT STATION Full time

    The Care Coordinator is responsible for providing support to the clinical team in the assessment, case work, programmes and supporting the clients and their families to resolve personal, social, emotional, and financial issues. He/ She will provide service coordination management, administrative support, and operations improvement. Care Coordinator will...