
Call Centre Care Coordinator
6 days ago
**Responsibilities**
- Build sustainable relationships and engage customers by taking the extra mile.
- Recording details of comments, inquiries, complaints, and actions taken.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Other duties as assigned.
- Maintaining a pleasant working environment with the team.
**Requirement**
A good listener and excellent problem solver, with a genuine desire to help and support others in a respectful and compassionate way
- GCE "N" Level & above.
- Healthcare, admin and operations related qualifications (NITEC/Diploma/Degree) will be an advantage.
- Good communication skills (oral and written) along with active listening.
- Good judgement and decision making, problem solving skills.
- Ability to multi-task, set priorities and manage time effectively
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Able to converse in local languages/dialects will be an advantage.
- Willingness to work flexible schedule as weekends and some evening hours commitment will be required.
- Working Hours: 5.5 Days Alternative / 9.00am - 6.00pm / 9.30am - 1.30pm
- Location: WFH arrangement is possible
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