Call Centre Executive

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Our client, one of world’s largest financial services institutions is looking for: **Call Centre Executive** **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...

**Call Centre Executive **Duties and Responsibilities** - Manage all inbound and outbound calls in a timely and professional manner - Resolve customer queries efficiently and escalate problems/issues promptly - Other ad-hoc duties as assigned. **Job Requirements**: - Customer-oriented with good interpersonal and communication and written skills - Knowledge...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

Main Duties and Responsibilities As the Call Centre Supervisor at Mandai Rainforest Resort, you will oversee the daily operations of the call centre team, ensuring all guest interactions reflect the highest standards of hospitality and personalized service. This role requires a leader with excellent communication skills, a passion for guest satisfaction, and...