Critical Infrastructure
1 week ago
**Responsibilities**:
- Oversee mission-critical data center operations, ensuring reliability and seamless service delivery within a healthcare-focused environment.
- Manage infrastructure performance, monitor network and server operations, and address data center incidents promptly to meet strict healthcare SLAs.
- Coordinate closely with healthcare clients, acting as the primary point of contact for infrastructure support and escalation management.
- Lead a team of network, server, and on-site engineers, focusing on optimizing operational efficiency and maintaining service continuity.
- Develop, maintain, and enforce Standard Operating Procedures (SOPs), ensuring compliance with healthcare-specific data security and safety protocols.
- Oversee vendor management and collaborate with IT and infrastructure teams to resolve any technical or service-related issues.
- Conduct regular incident reporting, trend analysis, and preventive measures to preemptively mitigate risks and support high service standards.Manage backup and recovery operations, leveraging tools such as Veritas NetBackup and Symantec to ensure data integrity and continuity.
**Requirements**:
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- At least 8 years of experience in data center or critical infrastructure management, with specific experience in a healthcare setting.
- ITIL Foundation Certification is mandatory.
- In-depth knowledge of healthcare industry requirements and data security standards.
- Proficiency in monitoring tools (e.g., SolarWinds, Tivoli) and backup solutions (e.g., Veritas NetBackup).
- Proven leadership skills with experience in managing SLAs, resolving escalations, and maintaining client relationships in high-stakes environments.
- Excellent problem-solving abilities, with a proactive approach to ensuring operational stability and reliability.
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