
Messaging Infrastructure Engineer
4 days ago
**ROLES AND RESPONSIBILITIES**:
- Provide technical support to escalations/cases relating to Messaging Systems, and document the escalation and resolution
- Track and monitoring the progress of all related requests till completion
- Troubleshoot & track messaging log
- Perform basic system administration and process standard service requests relating to Messaging system
- Responding to service/server Health monitoring alert from monitoring systems
- Perform daily operational procedures on systems including routine check of system availability as well as utilization
- Provide support for System patching, and server reboot based on Work instructions
**REQUIREMENTS**:
- Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent.
- Minimum 3+ years’ experience in Microsoft Cloud/M365 environment
- Mandatory Skills:
- M365 (Exchange, Teams, SharePoint Online, Intune)
- Knowledge/experiences in M365 Administration, Maintenance, Monitoring, Troubleshooting and Support
- Customer oriented and know how to handle customers professionally.
- He/she must be able to work independently and be a good team player.
- Preferred Skills:
- Microsoft Exchange 2013/2016 and above
- Skype for Business 2015
- Have experience/familiarity with and troubleshooting the following technologies
- Microsoft Outlook 2013 and above, OWA, SMTP protocol.
- Windows Server 2012/2016 and above
- Knowledge of Microsoft AD, Azure AD and/or GPO.
- Microsoft 365 Certified or had Microsoft Certification
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