Crisis Management Monitoring Analyst

2 weeks ago


Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

Crisis Management:

- Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
- Identify and coordinate key actors in order to restore the service. Lead crisis conference call
- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Ability to take initiative and make decisions
- Should be able to participate in ITIL based IT Service Management concepts with roles mostly pertaining to IT Incident Management and Problem Management.
- Exhibit strong customer service, communication, technical and collaboration skills.
- Key escalation contact for major operational outages, communication and IT Service Management operational issues and reviews.
- Manage IT Incident Management KPI and SLA, schedule, financial accountability & sourcing decisions
- Define, deliver and improve SLA (Service Level Agreement) metrics and performance management


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