Crisis Management

2 days ago

Singapore WE-PLUS PTE. LTD. Full time

**Role Summary**

The Cash Management Control Tower Department is responsible for:

- Steering the quality of STP production for the client in the scope of Payments, SWIFT and Cash Management.
- Supervising the end-to-end transmission of flows through the SWIFT, Payments and Cash infrastructures, on behalf of all the entities of the client.
- Monitoring the flow of sensitive clients from the Cash Management Business Line.
- Ensuring the sponsorship of monitoring and repair tools.

Our client, which operates the largest SWIFT Hub in the world, is the leading player in the SWIFTNet activity for Corporate clients, and one of the top three European Cash Management actors.

**Main Responsibilities**

Manage the incidents and crisis communication:

- Crisis Management:

- Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions.
- Identify and coordinate key actors in order to restore the service. Lead crisis conference call.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.

Provide production support:

- Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.

Take part in the Monitoring and repair of flows:

- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation.
- Supervise the recurrent maintenance intervention.

Contribute to quality improvement:

- Update the monitoring procedures and incident management of the documentary database procedures.
- Analyze and challenge existing support processes to achieve continuous improvement. Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the processes and get them approved.

**Qualifications & Experience**
- Preferably a bachelor’s degree in IT related discipline.
- At least 3-5 years of relevant experience in SWIFT or Cash Management.
- Experience with banking / financial institutions is a must.
- Ability to assimilate functional & technical architectures.
- Analytical and information structuring skills.
- Trouble shooting and problem solving.
- Stress resistance: responsiveness and capacity to reprioritize your actions.
- Ability to take initiative and make decisions.
- Rigorous and accuracy.
- Ability to collaborate (strong team player).
- Strong communication skills and client focus.

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