Crisis Manager

6 days ago

Singapore Microsoft Full time

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:

- Oversee and coordinate rapid and effective responses to crisis situations across the region, ensuring mínimal disruptions to the business.
- Work as part of the team on designing and implementing comprehensive crisis management strategies and protocols tailored to organizational needs.
- Serve as the primary point of contact during crises, ensuring clear and effective communication with stakeholders, including CO+I employees, leadership, and other organizational partners.
- Regularly evaluate organizational vulnerabilities and potential threats to proactively address and mitigate risks.
- Work closely with various stakeholders to ensure a cohesive approach to crisis management.
- Conduct crisis management training and exercises.
- Lead post-incident reviews to assess response efficacy, identifying areas for improvement and lessons learned.
- Continuously monitor global and local events, trends, and news to stay informed about potential threats and beset practices in crisis management.
- Gather feedback from stakeholders post-crisis and adapt strategies and protocols accordingly.
- Aid across other resilience pillars as necessary.

**Qualifications**:
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

**Required/Minimum Qualification**
- 5+ years experience in resilience, crisis/incident management, or business continuity

**Additional** or Preferred Qualifications**
- Previous work experience within a Fortune-500 company
- Bachelor's Degree in Business Continuity, Emergency Management, Disaster Relief, Disaster Science, Information Management, Mathematics, Computer Science, or related field AND 7+ years experience in reliability, resilience, crisis/incident management, business continuity, risk management, engineering, or compliance work
- OR equivalent experience.
- Disaster Recovery Institute International (DRII) certification (e.g., Associate Business Continuity Professional [ABCP], Certified Functional Continuity Professional [CFCP], Certified Business Continuity Professional [CBCP], Master Business Continuity Professional [MBCP]).
- Business Continuity Institute (BCI) certification (e.g., Certificate of the Business Continuity Institute [CBCI], Associate Member of the Business Continuity Institute [AMBCI], Member of the Business Continuity Institute [MBCI], Fellow of the Business Continuity Institute [FBCI]).

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