Crisis Management Specialist

3 days ago

Singapore ITCAN PTE. LIMITED Full time
The APAC Global Security Operations Centre (GSOC) Specialist will be an integral member of the 24/7/365 team in the Singapore-based APAC GSOC providing intelligence collection and analysis, risk incident triage and escalation as well as crisis management support to the firm across APAC. This is an opportunity to grow within a mature corporate security operation and work with seasoned security experts, overseeing a broad and diverse portfolio of responsibilities and geographies. The successful candidate should be a driven and resilient individual, with the ability to perform under pressure and deliver across competing priorities.
  • Incident Management: Support senior management and line-of-business (LOB) stakeholders closely by triaging risks and ensuring continuance of business functions during any incident or crisis.
  • Intelligence: Proactively gather and analyze information from various sources and draft reports to provide management and global contacts with useful and actionable intelligence.
  • Travel Security: Manage and administer travel security operations including tracking, assisting and advising international travelers on any incident or crisis.
  • Regional Aptitude: Oversee the firm's local incident management teams throughout the APAC region, and coordinate with other regional GSOCs for international incidents or crises.
  • Cross-Team Collaboration: Work closely with Real Estate, Global Technology Infrastructure, Resiliency, LOB Business Resiliency and Global Security managers to ensure effective coordination of crisis management policies.
  • Operational Support: Perform tasks and projects under Global Security operations, including Technical and Physical Security tasks.
  • Manage any other duties or projects as directed by APAC Global Security senior managers. Requirements
    • Strong knowledge and interest in security and geo-political developments across APAC with the initiative to rapidly assess emerging themes, events and incidents for the potential to impact business, client and third-party locations and business travelers across region.
    • Bachelor's degree or post-graduate level qualification, particularly in relevant fields such as security studies, international relations, social sciences or the humanities is preferred, although a Polytechnic diploma in relevant disciplines is a minimum.
    • Strong command of English (written and spoken), as well as one additional Asian language.
    • Ability to work effectively under pressure in a fast-paced environment while consistently producing error-free work and meeting deadlines. Strong analytical, interpersonal skills and comprehensive computer skills (good understanding of all Microsoft applications).
    • Willingness to learn, develop and work with a sense of urgency to contribute to complex and multifaceted team objectives.
    Shift nature of role
    • 8 hour shifts (including some night shifts)

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