Crisis Management

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships..

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:
The **Cash Management Control Tower** Department is responsible for:

- Steering the quality of STP production for the entire BNP PARIBAS Group in the scope of Payments, SWIFT and Cash Management
- Supervising the end-to-end transmission of flows through the SWIFT, Payments and Cash infrastructures, on behalf of all the entities of the BNP PARIBAS Group
- Monitoring the flow of sensitive clients from the Cash Management Business Line
- Ensuring the sponsorship of monitoring and repair tools

BNP PARIBAS, which operates the largest SWIFT Hub in the world, is the leading player in the SWIFTNet activity for Corporate clients, and one of the top three European Cash Management actors.
**Responsibilities**

**Direct Responsibilities**

As part of Monitoring & Production Support of Payments, SWIFT and Cash flows, you will:
Manage the incidents and crisis communication
**Crisis Management**:

- Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
- Identify and coordinate key actors in order to restore the service. Lead crisis conference call
- Communicate and provide status updates on issues to business users, management team and other stakeholders.

Provide production support
- Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.

Take part in the Monitoring and repair of flows
- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation.
- Supervise the recurrent maintenance intervention.

**Contributing Responsibilities**

Contribute to quality improvement
- Update the monitoring procedures and incident management of the documentary database procedures.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the processes and get them approved.

**Technical & Behavioral Competencies**:
The following knowledge and experience are required:

- Ability to assimilate functional & technical architectures
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Ability to take initiative and make decisions
- Rigorous and accuracy
- Ability to collaborate (strong team player)
- Communication skills and client focus

**Specific Qualifications (if required)**:

- SWIFT or Cash Management background
- Experience 3/5 years