
Crisis Management
1 week ago
**Summary**:
**Requirements**:
Incident and Crisis Management:
- Analyze malfunctions and implement appropriate incident management and communication actions.
- Identify and coordinate key actors to restore service and lead crisis conference calls.
- Communicate and provide status updates on issues to business users, management, and other stakeholders.
Production Support:
- Respond to back office business lines in case of flow execution malfunctions and keep them regularly informed during incidents.
- Monitoring and Repair of Flows:
- Perform daily routine checks and monitor global assets (Cash Management layers, SWIFT components, message files, and event logs).
- Ensure operational end-to-end monitoring using available tools and procedures.
- Identify process gaps and supervise recurrent maintenance interventions.
Contributing Responsibilities:
- Update monitoring procedures and incident management documentation.
- Analyze and challenge existing support processes for continuous improvement.
- Coordinate with project teams and IT to diagnose and improve business process efficiency.
**Qualifications**:
- Ability to understand functional and technical architectures.
- Strong analytical and problem-solving skills.
- Ability to handle stress, take initiative, and make decisions.
- Attention to detail and accuracy.
- Strong team collaboration and communication skills.
- Background in SWIFT or Cash Management.
- 3-5 years of experience in a similar role.
**Additional Requirements**:
- Willingness to work in shifts and weekend rotations.
- Ability to work on weekends and public holidays with compensatory days off.
- Availability for early shifts (7 am to 4 pm or 8 am to 5 pm).
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