Crisis Response Analyst

2 weeks ago

Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

**Crisis Response Analyst
The Crisis Response Analyst is responsible for triage and quality assurance for the client’s Social Good programs. The Analyst will primarily operate the Crisis Response product which allows the client’s users to mark themselves safe in a disaster. The analyst is required to proactively monitor global events, gather, and disseminate information, assess the incident based on the client’s Standard Operating Procedures, and set up and monitor all Crisis Response systems. The analyst will be required to creatively operate in uncharted areas of operations. Special projects and other duties may be assigned as needed. The operations require shift work of staggered hours from Monday to Sunday. This may change from time to time, in accordance with the operational needs of the Crisis Response function.

**Responsibilities include but are not limited to**:

- Monitor open-source platforms and analyze global events and its impact to Facebook’s assets.
- Monitor for threats against the client’s user’s using open-source tools.
- Conduct damage assessments on natural and human-made disasters.
- Send communication to cross-functional partners notifying them of Safety Check activations.
- Create operational briefs for leadership, as requested.
- Develop forecast reports on global threats, as requested.
- Investigate potential malicious activity (e.g. misinformation) on Crisis Response user pages and take appropriate actions as necessary.
- Work on all other duties as assigned.

**Desired Qualifications and Certifications**:

- Strong analytical, open-source research, critical thinking, problem solving, time management skills with the ability to write clear, concise reports.
- Bachelor’s degree
- Ability to work in a team and individual environment by balancing multiple competing priorities.
- Think through problems for logical solutions while remaining calm and professional during a fast-paced, high stress situation.
- Comfortable taking actions with only 80% of the information or less and owning the decision.
- Be comfortable with viewing graphic images/videos.
- Self-motivated with limited guidance.
- Travel, educational, and language experience abroad is highly desired.
- Highly recommend for meteorologists and geologists to apply.
- Disaster response or other emergency management experience is preferred.
- Background in disaster response is highly desired (e.g., Red Cross, FEMA, humanitarian aid)
- 2+ years’ experience with customer service background in a fast-paced environment.
- White-glove customer service skills - go above and beyond for the customer.
- Statistical/data analysis skill sets.
- Geospatial analysis skillsets (e.g., ArcGIS).

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