Crisis Response Leader

2 days ago


Singapore beBeeCrisis Full time

Job Description

">Regional Rapid Response Lead Job Summary:

 

">
  • Ensure the safety of users on our platform by responding to various levels of escalations.
">

The Regional Rapid Response Lead will be responsible for exercising quick thinking and stakeholder management skills to resolve crises in a timely and appropriate manner. They will also be responsible for growing fellow Rapid Response Analysts on the team both in skills and domain expertise.

">

 

">Key Responsibilities:

 

">
  • Lead a high-performing team of Rapid Response Analysts who will be on the front line coordinating the response to major global Trust & Safety incidents and crisis.
  • Lead the APAC escalation roadmap and prioritization.
  • Define regional strategy and country-specific modifications for Rapid Response activities and drive team improvement efforts to be more effective and efficient.
  • Investigate reported incidents across multiple internal and external channels for TikTok and respond to global partners' inquiries.
  • Prioritize incoming risks and escalations based on severity and urgency, training teams to adapt priorities based on evolving facts.
  • Analyze incident trends, systems, and data to provide recommendations for process, policy, and product improvements.
  • Implement clear protocols for rapid response and containment of violative content/issues, relying on cross-functional relationships when issues cannot be self-resolved.
  • Tightly coordinate with global cross-functional teams including Public Policy, Legal, Product, and Engineering among others to respond to crises and escalation handling.
  • Lead post-mortems for major Trust & Safety incidents.
">

 

">Qualifications:

 

">
  • Mentor and manage a team of diverse backgrounds and skillsets.
  • Work effectively under strong pressure, strong interpersonal and communication skills to engage with different teams.
  • Translate action steps into a systematic process.
  • Aware of social media challenges and sensitivity to safety or regulatory issues.
">

 

">Preferred Qualifications:

 

">
  • Previous experience working in a Trust & Safety environment or risk management would be advantageous.
  • Quantitative skills, data-driven mindset, SQL or Excel skills a plus.
  • Passionate about helping the user community.
"],

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