P2p Merchant Operations Manager

2 weeks ago

Singapore OKX Full time

**About OKX**:
At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world's leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX's vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in the technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment to OKers. It doesn't matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.

**Responsibilities**:

- Business indicators: treat P2P business growth and market share as the first priority, design and formulate operational strategies in line with business development, and promote efficiency use of our P2P platform
- Build a merchants/users quality management system, establish various levels of operation mechanisms and processes according to different characteristics, responsible for business expansion, management, and maintenance.
- Account Management: Build a good relationship with our merchants of P2P, and provide world class service to our VIP merchants. Manage relationships with third-party service providers including brokers, underwriters, and other third-party partners.
- Deeply dig into the needs of merchants/users, discover user pain points, be able to closely connect products manager and tech-team to achieve seamless experience, facilitate the launch of new functions and create great product usability.
- Closely monitoring of the OTC market and competitors. Generate reports of competitor and market analysis, provide guidance and suggestions for product upgrade and optimisation.

**Requirements**:
***
- Possessing relevant industry experience in Internet /finance /blockchain /digital currency companies is preferred. Resources of institutions /influencer /crypto industry are preferred.
- Great understanding of crypto industry, being able to step into the frontline business, be creative, and good at problem-solving
- Natural team player, strong logical thinking ability, excellent communication and coordination skills to achieve project goals. Strong hands-on execution is needed.
- Ability to converse in English. Chinese language is important as our clients/merchants are using this language as means of communication.

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