End User Computing

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Job Title**:End User Computing (EUC) Support Lead

**Employment Type**:12-month renewable contract (via NTT)

**Work Location**:Changi Business Park, Singapore (Banking Client)

**Client**:A leading international bank.

We are seeking an experienced **EUC Support Team Lead**to oversee daily IT support operations and manage a team of engineers onsite at our banking client. The role requires both **hands-on technical expertise**and **leadership skills**to deliver high service standards, while driving end-user computing projects and compliance initiatives.

**Key Responsibilities**:

- Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met.
- Provide **Level 2 IT support**across desktops, laptops, mobile devices, AV systems, and collaboration tools.
- Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho).
- Administer **Microsoft 365, Active Directory, Exchange, and VMware**environments.
- Ensure endpoint compliance with **CIS benchmarks and security policies**.
- Act as escalation point for **major incidents**, ensuring timely resolution and communication.
- Manage IT asset inventory, procurement, and lifecycle processes.
- Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles.
- Liaise with global/regional IT teams and vendors for escalations and project rollouts.

**Requirements**:

- Diploma / Degree in Information Technology, Computer Science, or related discipline.
- **8-12 years of IT support experience**, with **2-3 years in a lead/supervisory role**.
- Hands-on experience with **Microsoft 365, Active Directory, Windows Server, VMware**.
- Familiarity with **ITSM frameworks (ITIL)**and platforms (ServiceNow, Remedy, Freshservice).
- Experience with **MDM platforms**(Intune, AirWatch, MobileIron).
- Strong leadership, communication, and stakeholder management skills.
- Prior experience supporting **banking/financial services IT environments**is advantageous.

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