Technical Support Analyst

1 week ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Contract

**Salary**

$4,000 - $6,500 Per Month

**Date Posted**

41 minutes ago

Additional Details

**Job ID**

6768

**Job Views**

1

Roles & Responsibilities

**Responsibilities**:

- Chair and actively drive critical/major incident resolution to meet group MTTR objectives.
- Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.
- Accurately and promptly assess/solicit the impact, take ownership and drive incidents to resolution as dictated by the impact and severity of the problem.
- Correlate critical alerts on monitoring platform with actual system outages.
- Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.
- Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.
- Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team. This includes evaluating of products and influencing decision of purchase or outcome.
- Collaborates with the project team, internal partners, external client, and third parties to ensure the successful delivery of the workforce management system and its integration.
- Resolve incidents promptly without escalation.
- Constantly follow-up on all open incidents and problem tickets to meet group objectives.
- Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
- Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
- Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux, Solaris).
- Propose process/procedure improvements to better the department and services provided.
- Offer effective/sound recommendations to address repetitive issues.
**Qualification**
- BS degree in Information Systems CS or related field, or 2-4 years relevant work experience preferably in financial services.
- Adept customer service background.
- Windows or Unix Certifications preferred or equivalent experience in system administration (2-4 years).
- Good understanding of networking principles.
- Knowledge of web services standards and related technologies (XML, SOAP, REST) is a plus.
- Possesses scripting/programming knowledge or 1+ years of experience in either of the following: Java, Spring, Oracle, and other programming languages.

Tags

technical

support

analyst

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