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System Analyst/technical Analyst

3 weeks ago

Singapore J P INFOTEC PTE. LTD. Full time

**Position: System Analyst (Or) Technical Analyst**

**Description**
- Be part of a Command Centre team to **handle Incident and Problem Management**
- Manage a team of Command Centre analysts
- Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
- Manage and coordinate recovery actions and plans for major incidents to resolution.
- Provide timely and informative updates to management, stakeholders and users until incident closure.
- Ensure the appropriate level of technical or functional support team is actively engaged.
- Chair major incident technical bridge call and provide direction if further escalation is required.
- Ensure that accurate timelines of recovery plans and activities on major incidents are documented.
- Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans.
- Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.
- Provide monthly incidents trend updates to stakeholders, users and management.
- Be able to manage incidents on a 24X7 on-call rotational basis
- Be able to manage and pick up further responsibilities as part of the role and not limited to Command Centre
- Excellent Team player

**Job Type**: Contract

Schedule:

- Day shift