Technical Support Analyst

1 week ago

Singapore Pontoon Solutions Full time

Event and Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank Consumer, Wealth , Payment and Merchants line of businesses.

  • This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
  • The APSRE Event and Incident Management team is responsible for handling real-time technical (application/infrastructure) escalation, triage and restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

Job Qualifications:

  • Proven team player who can work comfortably in a multicultural environment.
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
  • Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI.
  • Experience with Java Virtual Machine, Unix/Linux OS, Windows Server.
  • Experience in a large IT production support environment
  • Excellent understanding/exposure to ITIL/ITSM.
  • Ability to work in non-contiguous shifts including the potential for weekend days.
  • Familiarity with AI framework, models and tools would be an added advantage
  • Experience in Cloud Technology and Products, Service Now would be an advantage as well.

Employment Type: Contract - 12 months (For extension or conversion to permanent role)

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries IT System Operations and Maintenance, IT System Data Services, and Banking

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