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Dc Operator
3 weeks ago
Perform physical visitor access request into data center.
Duration: 1 year
Working Hours: 8.30am - 6pm, Monday - Friday
Location: AMK
**Salary**: max $3500
**Job Scope**:
- Perform physical visitor access request into data center.
- Perform physical equipment movement request in or out of data center. Manage access requests and inventory movements with all necessary approvals & checking that it matches with request.
- Health monitoring of systems via NOC dashboards using monitoring tools.
- Escalate issue to relevant parties based on SOP & escalation matrix.
- Perform data backups and ensure it is run on timely basis and manage failed jobs.
- Proper handover of information or task to be passed down to next team during shift handover to ensure smooth transition of outstanding issues or tasks.
- Reports generation (daily/weekly/monthly).
- Daily checking of logs to prepare for audit: visitor log, keypress log, staging, storage, DC item log and inventory movements.
- Weekly checking of logs to prepare for audit: CCTV and degauss logs.
- Perform any other task assigned that is related to job requirements.
**Covering for Service Desk after Office hrs. / PH / Weekends**
- Monitor Group chat & Escalation of request.
- Create emergency request based on escalation procedure.
- Ensure all calls are attended to and followed up according to SOP.
**Requirements**:
- Required to work in 24 x 7 data center on varied 12 hours shifts including nights, weekends and holidays.
- Displays willingness to learn and is committed to provide service level excellence in everything that he / she does.
- Able to articulate effectively and works well within a team.
- Proficiency in Microsoft office.
Nguyen Quynh Nhu | REG No : R1768000
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394
