
Dc Operator
2 weeks ago
DC Operator
Current Scope
3) 24 Hours - 1st level Phone Assistance/Use MS Teams Screen sharing on Desktop Support for Internal Users
(Singpost/Quantium Solutions)
4) 24 Hours - Ticketing System (Singpost/Quantium Solutions/Famous/Locka&Store) and Open Crisis Bridge
5) 24 Hours - ISHelpdesk - Support Hot line, Ticketing System for overseas Users (eg. Quantium [QS], Shenzhen,
vBox etc)
6) 24 Hours - Physical environment/system/network/IS Securityequipemtn within DC cum supervise
contractors/vendor at work in DC
7) 24 Hours - eSAM Monitoring and Support
8) Monitor status and health of all Post Offices during their respectively operating hours (Mon - Sun)/VPO/eSAM
9) 24 Hours - Popstation Portal/Popstation connection Monitoring
10) 24 Hours - Monitor All network connections for servers/Overseas Offices/Web/Agencies/Delivery
Bases/System at Host Monitor
11) 24 Hours - Monitor All Systems at Application Manager.
12) 24 hours - Website monitoring
Schedule:
- Day shift
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