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Reservation and Call Center Executive

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

**The Role**
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate pertinent guest information to designated departments/personnel
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Enter all sales booking and group contracts on a timely basis
- Create and maintains reservation records by date of arrivals
- Prepare letters of confirmation
- Process cancellations and modifications and promptly
- Process and monitor advance deposits/prepayment on reservations

**Talent Profile**:

- Strong customer service skills
- Strong verbal and written communication skills
- Willing to work a flexible schedule including weekends
- Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities