Assistant Manager, Reservation

2 days ago


Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The Assistant Manager, Capella Connects provides guests, with exceptional customer service throughout the reservation process. Assisting the Manager, Capella Connects, he/she works in conjunction with Front Desk team to meet departmental standards, service level and revenue goals.

**A. Manage Room Inventory**
- Manage room inventory to maximise occupancy Monitor room sales and booking pick-up rates for management reporting
- Assist to prepares the necessary reports required for monthly submission
- Resolve situations arising from overbooking of room inventory
- Monitor waitlist and determine priority of guests to be called

**B. Manage Reservation Requests**
- Analyse guest data and feedback to improve service quality
- Manage service recovery for escalated guests' concerns and feedback
- Research and respond to travel agent commission inquiries

**C. Manage Reservation and Call Center Operations**
- Analyse no-shows and cancellations to improvise procedures to rectify situations
- Conduct quality checks in property management system to ensure data accuracy
- Lead the development of department's strategies and operations plans
- Manage related reservations systems to ensure correct configurations and full working capacity

**D. Manage Human Resources, Finance and Continuous Improvement**
- Facilitate opportunities for knowledge and information sharing to achieve team goals

**Talent Profile**
- 1-3 years of supervisory experience in similar capacity



  • Singapore VOCO ORCHARD SINGAPORE Full time

    **About Us** voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines...


  • Singapore MANDAI RESORTS PTE. LTD. Full time

    **Main Duties and Responsibilities** We are seeking an accomplished Reservations Assistant Manager to join us as part of the pre-opening team for the Mandai Rainforest Resort by Banyan Tree. As the Reservations Assistant Manager, you will be responsible for overseeing the Resort’s reservations operations to ensure efficiency, accuracy, and outstanding...


  • Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: The responsibilities also include the following: -...


  • Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    Responsible for ensuring the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target. Trains new team members and assist in overseeing the reservation team and working alongside with the reception team to achieve the highest level of guest...


  • Singapore Young Women's Christian Association of Singapore Full time

    Responsible for ensuring the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target. Trains new team members and assist in overseeing the reservation team and working alongside with the reception team to achieve the highest level of guest...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Assist to answer, confirms and ensures all bookings are accurately entered into the computer based on Accor standards - Ensures filing of reservations correspondence are done systematically by the Agents - Ensures training of team members is in accordance to Accor’s standards (Data Entry / Profile maintenance) and familiar with the different booking...


  • Singapore Park Regis by Prince Full time

    Job Summary The Reservations Manager manages the team members in the Reservations department and ensures its efficient and effective operation. Job Responsibilities Handle guest telephone and email inquiries and improve the guest experience score. Offer appropriate room types and price inclusions, and upsell effectively while handling objections. Ensure...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    To assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. - To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. - To ensure maximum room utilization when monitoring room...


  • Singapore Park Regis Singapore Full time

    Reporting to the Revenue & Reservations Manager, the incumbent will be required to: - Offer appropriate room types, price inclusions, upsell and handle price objections. - Ensure all reservations are thoroughly reviewed prior to guest’s arrival - Review daily reservation booked, reservation cancelled, and arrival report - Manage group block activities,...


  • Singapore Kempinski Hotels Full time $60,000 - $80,000 per year

    DescriptionEffectively manage and be in control of rooms inventory, to achieve optimum results in occupancy, average rate and revenue. Review daily reservations accuracy and next day arrivals (including but not limited to the rates compliance from segment and source). Supervises the Reservations Agents in their daily duties, including pick-ups, travel...