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Reservations & Call Centre Executive (Capella

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The Capella Connects Executive handles reservations enquiries and responds to communications from guests, travel agents, and referral networks concerning reservations and to includes group reservations received. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications.

**The Role**
- Provide responses while anticipating and recognizing individual guest needs.
- Pass on requests in a timely and accurate manner to appropriate colleagues.
- Input and access data in computer with accuracy and efficiency.
- Communicate and verify information regarding reservations to the appropriate party.
- Assign reservations based on guest preferences and availability.
- Enter all sales booking and group contracts on a timely basis.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Prepare letters of confirmation.
- Process cancellations and modifications and promptly.
- Process and monitor advance deposits/prepayment on reservations.

**Talent Profile**
- Minimum 1 year of experience in Reservations or Call Center
- Willing to work a flexible schedule including weekends.
- Experience in hotel property management systems