Capella Concierge
1 week ago
Overview
The Capella Concierge provides accurate information to tenants' inquiries without disclosing confidential information. All phone calls and inquiries must be answered with proper timeliness by applying correct etiquette and standards. The individual partners with respective immediate departments to meet established standards prior to their requirements.
The Role
Manage Clubhouse Operations
Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily
Keeping up to date on guests' movement through the Interaction Log
Ensuring that Clubhouse is in immaculate condition, reporting defects or cleanliness issues whenever necessary
Ensuring refreshments are replenished
Providing beverage assistance when required
Loan of books, newspaper, magazine from the Clubhouse, upon request
Assisting with luggage / bags when necessary
Wet weather assistance
Providing access to units on behalf of tenants
Provide assistance to guests with physical disabilities or special needs
Provide assistance to meet guests' requests
Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation
Manage Concierge Service and Facilities Booking
Assisting with recommendations and reservations at various restaurants, attractions, hotels
Assisting with requests for transportation
Providing information to neighboring retailers, banks and clinics (including Camden clinics) and other services, their addresses and contact numbers
Arranging for laundry pick up and delivery on behalf of tenants
Receiving parcels on behalf and arranging for courier requests
Recommendation of 3rd party vendors (Housekeeping, tutors, catering, party planners, babysitting services, pet care, car services, pest control etc.)
Providing Business Centre services (Printing, scanning etc)
Liaising with Management and Engineering on all tenant defects, feedback and complaints
Assisting tenants with logging into complimentary WIFI provided in public spaces
Ensuring that all requests from tenants (through email, Concierge phone or face-to-face) are dealt with in an efficiently and timely manner and handed over clearly when not possible.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, events or issues)
Preparing the venues prior to booking, assisting with handover and to check space upon tenant's handover back to us
Advising on usage of facilities like Spa Room, Steam Room, Jacuzzi, BBQ pits where applicable
Advising on deposits and charges upon request
Booking of gourmet kitchen includes use of complete set of crockery and plates/utensils
Talent Profile
Minimum Diploma Qualification or equivalent
Minimum 1 year in luxury hotels or residences services
Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
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