
Luxury Service Professional
1 week ago
Overview
Job Description">The Capella Concierge plays a vital role in delivering exceptional service to tenants. This individual must possess excellent communication skills, empathy and a professional demeanor at all times.
The key responsibilities of this position include:
- Managing Clubhouse Operations with precision and attention to detail.
- Setting up and ensuring coverage at the Concierge Desk from 8am to 8pm daily.
- Keeping up-to-date on guests' movement through the Interaction Log.
- Ensuring that the Clubhouse is in immaculate condition, reporting defects or cleanliness issues whenever necessary.
- Providing beverage assistance when required.
- Loan of books, newspaper, magazine from the Clubhouse, upon request.
- Assisting with luggage/bags when necessary.
- Wet weather assistance.
- Providing access to units on behalf of tenants.
- Provide assistance to guests with physical disabilities or special needs.
- Provide assistance to meet guests' requests.
- Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation.
To be successful in this role, you will need to have:
- A minimum diploma qualification or equivalent.
- Minimum 1 year experience in luxury hotels or residences services.
- Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances.
This role offers a unique opportunity to work in a fast-paced environment and develop your skills and knowledge in customer service, hospitality, and management.
Benefits">This position offers a range of benefits, including:
- Opportunities for career growth and development.
- Competitive salary and benefits package.
- Professional development opportunities.
In addition to the above, this role requires:
- Excellent time management and organizational skills.
- Ability to work well under pressure.
- Strong problem-solving skills.
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