Client Advisor

2 weeks ago

Singapore Luxury Careers Full time

**Our Client**:
Our client is one of the luxury fashion brands originating from Italy. We seek a Client Advisor to successfully management of the order fulfillment process, ensuring the highest service level targets are met consistently and back-office procedures are optimized.

**Key Responsibilities**:

- Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
- Manage fraud detection and prevention processes to mitigate fraud losses to ensure chargeback levels are maintained in accordance with the agreed targets
- Identify opportunities seek new initiatives and participate in the development of functional and service enhancements to maximize sales
- Provide exceptional online customer service support with excellent phone/written/chat communication skills, resulting in maximizing online sales conversion and clientele
- Manage customer cases providing support and information regarding various scenarios. This will include but not be limited to: ECommerce products, stock availability, order inquiries, returns, exchanges, repair, and shipping information
- Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs
- Knowledgeable in company policies and procedures for different area

**Job Requirements**:

- 2-3 years of experience in Retail or eCommerce operations, client services or relevant experience
- Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury customer needs and expectations
- Excellent organizational skills and strong customer relationship skills
- Strong interpersonal skills with an ability to work independently and effectively cross-functionally
- Detail-oriented with a pleasing personality; demonstrate an energetic and positive attitude
- Interest and experience in high-end luxury fashion
- Drives to meet and exceed sales goals and customer expectations

Registration No: R22104771

EA Licence No: 22C1376

**Job Types**: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Schedule:

- Day shift
- Holidays
- Late shift

Supplemental pay types:

- 13th month salary

Work Location: In person

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