
Guest Services Manager
7 days ago
Singapore, SGP
Salary
Full Time
Position Overview
Responsible for assisting every guest with Dining, Transportation, Entertainment, Events, Tours, Directions and any other needs.
The Role
A. Manage Operations
1. Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations
4. Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
5. Collect guest preferences for all guests that have not already been collected by reservation and from the pre-arrival calls performed by The Living Room
6. Manage roster based on operational needs
B. Drive Service and Operational Excellence
1. Handle guest complaints by following the procedures and ensuring guest satisfaction
2. Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
3.Communicate pertinent guest information to designated departments/personnel (i.e., special requests)
C. Manage Operational Risks
1. Comply with quality assurance expectations and standards
D. Staff Training and Development
1. Ensure staff are trained to provide required service quality to all guests and visitors
Talent Profile
1. Minimum of 5 years' experience working in a luxury brand hotel in a Supervisory role
2. Proven work experience as a Guest Relations/Executive Lounge/Concierge Manager or similar role
3.Hands-on experience with Hotel Management software (PMS)
-
Guest Services Manager
5 days ago
Singapore Artyzen Hospitality Group Limited Full timeHotel - Artyzen Singapore Location - Singapore Department Rooms Date Posted 22 July, 2025 **Job Highlights** - Dynamic working environment - Open and collaborative culture Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally...
-
Guest Services Manager
7 days ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Duty Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she must handle all any guest related matters. Manages the guest journey from pre-arrival to post-departure. **Primary Responsibilities - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in -...
-
Guest Services Manager
7 days ago
Singapore beBeeHospitality Full time $2,500 - $4,300Job Description:The role of a Guest Services Manager is to oversee the day-to-day operations of guest relations, ensuring a seamless and enjoyable experience for all visitors.Key responsibilities include:Welcoming guests and checking them in/out efficiently.Managing reservations and updating records accurately and promptly.Responding to guest inquiries and...
-
Guest Services Manager
5 days ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25037774 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Services Associate
13 hours ago
Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time**Concierge (Guest Experience and Engagement)** **Work Dynamics** **Guest Experience and Engagement**:You will uphold and deliver unrivalled service standards - Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible. - Manage the guest & VIP registration process seamlessly. - Lead guest engagement as the main...
-
Guest Services Manager
3 weeks ago
Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob HighlightsDynamic working environment Open and collaborative cultureInspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from...
-
Guest Services Manager
1 week ago
Singapore YOTEL SINGAPORE ORCHARD ROAD Full time**Job Highlights** - Conveniently accessible via Orchard MRT Station - Fun working environment - Attractive Crew welfare and benefits - Get to know our robots, Yolanda & Yoshi The Mission Control Manager (Guest Services Manager) is responsible for overseeing all aspects of the overnight Front Office Operations and to lead the YOTEL team by example and...
-
Guest Services Manager
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Scope of Position**: Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal...
-
Guest Services Manager
1 week ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeAt least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...
-
Guest Services Manager
2 weeks ago
Singapore Mandarin Oriental Hotel Group Full time $60,000 - $120,000 per yearGUEST SERVICES MANAGER (DUTY MANAGER)Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the...