Account Manager

1 week ago


Robinson Rd, Singapore GlobalBlue_IT Full time

Main duties and responsibilities
- Manage and grow a portfolio of +200 merchants (HQ & Stores)
- Account & Strategy planning for TOP 50 Accounts
- Ensure profitability in own’s portfolio
- Build multi-level relations with C-Suites, Finance, Operations, Marketing, Training, IT teams, etc
- Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Improve KPIs through frequent training and store visits
- Cross selling of Global Blue services (Marketing, Business Intelligence, Currency Choice, etc) and achieve sales targets
- Improve merchants’ knowledge and expertise with all GB services to maximize performance and ensure retention
- Suggest and propose new ideas and initiatives to management
- Identify and convert prospects into GB merchants at profitability (Hunting)


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