Guest Relations Officer

2 weeks ago

Singapore WANDERWONDER HOSPITALITY PTE. LTD. Full time

**Why Join us?**:
Jump on board with our dynamic, youthful team, where every day feels like a gathering of friends and delivering reimagined luxury hospitality is our ultimate mission.

Plant the seeds of your career and watch them flourish with ample opportunities for growth and advancement within our company—your journey starts here, but the sky's the limit.

Bask in the warm embrace of our supportive work environment, where your ideas sparkle like confetti and your efforts are applauded like a standing ovation.

Immerse yourself in the whirlwind of boutique hospitality, where every sunrise holds the promise of discovery and every obstacle is a chance to rewrite the script of success.

**RESPONSIBILITIES**:
Extend a heartfelt greeting to guests upon their arrival, ensuring their experience begins with a warm embrace that sets the tone for an unforgettable stay.

Act as the Master of check-in and check-out procedures, orchestrating each step with precision to ensure efficiency and accuracy that leaves guests feeling like VIPs.

Act as the quintessential concierge, addressing guest inquiries, fulfilling requests, and resolving concerns with a blend of professionalism and genuine care.

Anticipate guests' desires with the finesse of a mind reader, going the extra mile to surpass their expectations and turn ordinary moments into extraordinary memories.

Collaborate seamlessly with other hotel departments, conducting the symphony of services to create a harmonious guest experience that sings with perfection.

Embody the spirit of hospitality with a perpetually positive attitude, consistently upholding the highest standards of service excellence and leaving a lasting impression on every guest.

**REQUIREMENTS**:
Demonstrate a track record of excellence in customer service or hospitality roles, showcasing your ability to engage with guests and elevate their experiences to new heights.

Command the art of communication with finesse, possessing exceptional interpersonal skills that allow you to connect with guests on a personal level while maintaining professionalism.

Exhibit a keen eye for detail and organizational prowess, ensuring that no request goes unfulfilled and every aspect of the guest experience is flawlessly executed.

Thrive in the dynamic environment of hospitality, where multitasking is a necessity and the pace is fast-paced, allowing you to shine brightest when the pressure is on.

Possess an unwavering passion for delivering exceptional service, driven by a desire to create moments that leave a lasting impact on guests long after they've departed.
- Embrace the flexibility of various shifts, including evenings, weekends, and holidays, understanding that each presents its own opportunity to delight guests and exceed expectations

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