Customer Service Coordinator

6 days ago


Singapore Persolkelly Singapore Full time

Creation of shipments and Sales orders in SAP within framework of monthly order/shipping plan
- Respond with sense of urgency to any changes required throughout the month
- Direct engagement with the shipping lines to book containers. Confirmation of booking and circulation of relevant documentation as applicable
- Creation of shipments and Sales orders in SAP within framework of monthly order/shipping plan
- Ownership of the Coordination process from point of allocation to delivery and receipt of goods, including the timely flow of documentation to and from the packing sites and input of information into company’s SAP and BSM systems.
- Respond with sense of urgency to any changes required throughout the month.
- Liaison with the administration team both locally in Singapore and Australia to ensure packing and shipping of materials within various policies and procedures, including credit control processes, to achieve an effective and efficient documentation process
- Direct engagement with the shipping lines to book containers. Confirmation of booking and circulation of relevant documentation as applicable.
- Liaise with packing sites to ensure that all necessary grades have the appropriate shipping plans, and all packing meets the vessel cut offs accordingly.
- Review loading documentation and photographs to check for compliance with terms and conditions of purchase, in particular quality of material.
- Maintain regular dialogue with packing sites, internal and external stakeholders to provide a high standard of customer service and to support and develop the commercial relationship
- Ensure a professional and unified approach to customer service.
- Ensure timely processing of vendor invoices, reconciliation of vendor statements and follow up of outstanding invoice issues where necessary.
- Continuous improvement to ensure root causes of any issues are identified and corrected.
- Coordination of preloading inspections (where required)
- Understanding of Incoterms, payment terms and general business acumen.
- Weekly reports preparation to the business

**Requirements**:

- Diploma or Bachelor’s is a must.
- Experience in Export / Shipping industry, in high volume, fast paced environment.
- Understanding of commodity markets, export logistics and operations advantageous
- Experience in the area of customer service is essential
- Experience in working independently and autonomously is desirable
- Knowledge of SAP preferable

Job Code: ALOT

EA Reg No: R22104567 (Aloysius Tan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

541154


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