Customer Service Coordinator

1 week ago


Singapore TRANS EUROKARS PTE LTD Full time

We are seeking a highly skilled Customer Service Coordinator to join our team at TRANS EUROKARS PTE LTD. In this role, you will be responsible for coordinating and scheduling service/repair work, ensuring seamless communication with customers, and delivering exceptional customer service.

Duties and Responsibilities:
  • Co-ordinate with After-Sales Manager/Service Workshop Executive to maximise the booking of cars for daily repairs or service.
  • Attend to customer's enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation.
  • Checking for open campaigns (workshop or recall) via PIWIS info.
  • To act according to the principles of the core processes of After Sales.
  • Monitoring the progress on the repairs/ service and keep customer updated of the status on the repairs of their car.
  • Provide quotations for repair of customer's car including body/paint repair jobs.
  • Attending to surveyors from insurance company conducting surveys on accident cars related to insurance claim (SA for accident and body/paint repairs)
  • Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
  • Liaise with workshop quality controller after completion of repairs to ascertain the quality of the job done before contacting customer for the collection of their cars.
  • Closing of job card and prepare service invoices with explanation of any outstanding matters on vehicle to customers and arranging for the return of the customer cars.
  • To keep After-Sales Manager informed of any issue or problems that are encountered in the course of daily work.
  • Ensuring the vehicles is parked properly in the assigned area and all keys are kept in the key box.
  • To complete all survey forms by customer and submit to Service Assistant (Customer Satisfaction Survey forms).
  • Update customers when their special ordered parts have been received by the parts department.


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