IT Support Analyst, Apac

2 weeks ago


Singapore EV Cargo Global Forwarding Pte Ltd Full time

Reporting to the IT Support Manager APAC, the incumbant will be responsible for providing 1st line technical IT support (remote/deskside) to the business locations in the APAC region & a key member of the IT Team APAC. Taking ownership of user issues, using his/her knowledge and experience to provide technical diagnosis and resolve issue remotely or on site. Supporting the IT Support Manager with project workload while developing his/her own skill set and being a valuable part of the Global IT Team.
- Logging calls on the IT Service Desk, prioritise and managing their timely resolution.
- Escalation of support requests to IT Support Manager APAC or Global IT team when necessary.
- Supporting users in the use of computer equipment by providing advice or training.
- Be involved with various IT projects where deemed appropriate.
- Identifying re-occurring tickets and provide suggestions for resolution.
- Setting up new users in AD and Office 365
- Establish a good working relationship with employees and stakeholders to help improve the customer and business perception
- Ensure that all tickets are well-documented and actionable with accurate notes
- Basic network troubleshooting
- Undertake any other duties commensurate to the job by your Line Manager or IT Director as may be reasonably required
- Any ad-hoc duties as assigned

**Requirements**:

- Degree in IT / Computer Engineering or equaivalent
- Base level Microsoft/Cisco Certifications would be advantageous but not necessary
- Good knowledge of Microsoft Windows 10/11
- Knowledge in ManageEngine and CrowdStrike would be advantageous
- Any basic network knowledge would be advantageous
- Basic knowledge of user administration (Active Directory, Exchange/Office365)
- Basic knowledge of Microsoft Office suite
- Basic understanding of workstation builds and configuration
- Proficient in written and spoken English and a second language would be added advantage to correspond with UK and HongKong offices.
- Good team player with positive working attitude
- Experience working in Freight Forwarding/ Logistics/ Transportation/ Supply Chain Management industry is not mandatory, but an advantage

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,800.00 - $4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT support: 2 years (preferred)
- Health insurance


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