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Senior Technical Support Sea

3 weeks ago

Singapore IDEX ASIA PACIFIC PTE LTD Full time

**OBJECTIVE:
- To exponentially grow IDEX Energy business in SEA by

**SPECIFIC ACCOUNTABILITIES:
- Develop technical relationships with distributors and end-users. Develop a deeper understanding of common failures and typical commissioning support required. Be proficient in handling technical enquiries both pre-sales and post sales.
- Provide technical support for customers, including repairs and calibrations of equipment. Troubleshoot equipment and system failures. Provide on-site service and training as required.
- Continued to develop high level business relationships with and cater to the needs of all customers with focus on 80 customers.
- Assist as needed with daily departmental responsibilities and tasks and ensure technical support/customer follow up are at the forefront focus.
- Document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).
- Follow all Energy department and corporate policies, procedures and instructions. Be knowledgeable on safety procedures around the handling of hazardous materials.
- Any other tasks or duties as assigned by the Manager.

**Education Level, Specialized knowledge and experience, Training/Certifications:
- Degree in mechanical, electrical or Instrumentation or related.
- At least 5 years of experience in Flow measurement & related technologies/solutions.
- Regional experience in SEA

**Skills and Competencies Requirements:
- Relentless drive for results with a bias for action
- Strong analytical and problem-solving skills
- Highly customer focused with excellent verbal and written communication skills.
- Listens and accepts criticism well
- Solid cross functional influence skills
- Strong learning agility
- Highly customer focused with patience and sympathy for complex customer situations.
- Ability to work afterhours and on short notice as required in order to meet customer needs.