Service Delivery Manager

1 week ago

Singapore Singapore Telecommunications Limited (Singtel) singtel.com Full time

**Location: Singapore**

**Fulltime Permanent Role**

**Singaporean Only**

**Salary: $8500 SGD Month**

**Experienced in managed services.**

**Service Delivery**
- Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome.
- This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience.
- The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers.
- The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.

**Operations**
- The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables.
- Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
- The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.

**Financial Management**
- The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.

**People and Growth**
- The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors).
- The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.

**Requirements**:

- Min. 6 years in general service delivery, in 1 or more Technical Domain / Min 2 years working in enterprise scale IT environment
- Service Delivery Management
- ITIL Foundation knowledge
- Proficient in at less 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services)

**Salary**: $8,000.00 - $8,500.00 per month

  • Manager, IT Service Delivery, ETS

    1 week ago

    Singapore Delivery Hero Full time $80,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Manager, Service Delivery

    4 days ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. " **[What you will be working on]** 1. Implementing...

  • HR Service Delivery Manager

    1 day ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...

  • Director, Service Delivery

    7 days ago

    Singapore NCS National Council of Social Service Full time

    [What the role is] Lead the Service Delivery division to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes: 1. Implementing service strategies and plans; 2. Strengthening the service capacity and capability of the sector; 3. Taking care of the Service Delivery team;...

  • Manager/senior Manager

    2 weeks ago

    Singapore NCS National Council of Social Service Full time

    Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s) [What the role is] Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following: Implementing service...

  • Manager / Senior Manager, CRM Lifecycle

    2 days ago

    Singapore Delivery Hero Full time

    About the opportunity **Responsibilities**: - Own and implement end-to-end customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. - Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. - Analyze campaign...

  • Service Delivery Manager

    1 week ago

    Singapore Star Career Consulting Pte Ltd Full time $90,000 - $120,000 per year

    **Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service...

  • Service Delivery Manager

    1 week ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,...

  • Deputy Director, Service Delivery

    2 weeks ago

    Singapore NCS National Council of Social Service Full time

    [What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...

  • Service Delivery Manager

    1 week ago

    Singapore YY SMART TECH PTE. LTD. Full time

    **Job Overview** We are looking for a dedicated and customer-focused Service Delivery Manager to oversee and ensure the effective delivery of services to our clients. The Service Delivery Manager will be responsible for maintaining strong client relationships, ensuring service quality and compliance, managing a team of service personnel, and driving...