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Executive, Visitor Experience
2 weeks ago
**Executive, Visitor Experience **:6 months contract
**ROLES AND RESPONSIBILITIES**:
- Prepare exhibition spaces for operations.-
- Handle enquiries and requests from the public, including visitors and guests.-
- Ensure good customer service and visitor experience at exhibition sites.-
- Uphold admission guidelines and encourage positive visitor etiquette.-
- Handle on-site incidents, if any.-
- Collate feedback from visitors.-
- Collect information on visitorship.-
- Check and replenish marketing collaterals.-
- Staff Information Counter at exhibition sites, when required.-
- Assist the Assistant/Manager to deploy and supervise a pool of Visitor Services Officers.-
- Assist the Assistant/Manager with daily artwork checks.-
- Promote active communication and information sharing to facilitate operational effectiveness and efficiency.-
- General Front Of House support.-
- Ensure all is in good order at exhibition spaces at the end of each day of operation.**JOB REQUIREMENTS**:
***:
- Contract duration: 6 months contract.-
- 5-day work week.
- Able to work on rotational schedule; including late evenings, weekends and public holidays.
- Travel to exhibition spaces sited across Singapore.
- Minimum Diploma holder; preferably with at least 2 years working experience in customer service.
- Able to handle cash.
- Good command of written and spoken English. Command of a second language is an advantage.
- Capable of supervising a team of part-timers.
