Disputes Support and Production Assistant

1 week ago

Singapore PERSOLKELLY Singapore Full time

**Duties and Responsibilities**:
Disputes Support
Act as a point of contact and advisor for clients offering hands-on disputes technology support, including the upload and organisation of electronic documentation in accordance with client instruction. You will need to manage client expectations and requests, assisting with queries, troubleshooting and offer guidance and alternatives as necessary.
Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
Actioning requests promptly and accurate recording of billable information to ensure Case Control is up to date with all relevant information. Conduct quality checks of the tasks undertaken by the team and proactively monitoring the team’s recording of billable information.
Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached. Drive product improvement through ensuring all defects, improvements and new features are escalated appropriately to the Product and Development functions.
Foster strong cross-departmental relationships, ensuring a positive and collaborative approach to service delivery. Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
Provide ad-hoc consultative assistance to the Business Development team during the quotation and preparation stage of projects, participating in client meetings and calls regarding the project workflow if necessary.

Production
Working as a team alongside our existing production team to oversee the smooth operation of the transcript function, to ensure that all hearing transcripts are produced and delivered swiftly and to a high standard
Master use of the platform and other industry specific software including Total Advantage Eclipse, CaseCATalyst, E-transcript Manager and For the Record Player/Manager
Completing amendments to transcripts, including errata returns, in an accurate and timely manner
Liaising closely with the Case Management, Projects and Technical Delivery teams
Corresponding with solicitors, barristers, Judicial clerks and court reporting teams circulating transcripts and providing ad hoc support

**Person Specification**:
Previous work experience in professional services, a SaaS company and/or LegalTech is advantageous.
Desire to build a career in LegalTech, professional services and client success.
Bright and engaging, with a willingness to learn and proactively use own initiative.
Ability to work individually and within a team.
Impeccable attention to detail with the ability to juggle tasks and work under pressure.
Excellent troubleshooting and problem-solving skills.
Outstanding communication and interpersonal skills.
Confident and professional telephone manner.
Organised, with strong time management skills.
Patient demeanour and ability to hand-hold non-savvy customers with tact and diplomacy.
Interest in technology, processes and systems.

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