Disputes Support and Production Assistant

7 days ago

Singapore PERSOLKELLY Singapore Full time

**Duties and Responsibilities**:
Disputes Support
Act as a point of contact and advisor for clients offering hands-on disputes technology support, including the upload and organisation of electronic documentation in accordance with client instruction. You will need to manage client expectations and requests, assisting with queries, troubleshooting and offer guidance and alternatives as necessary.
Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
Actioning requests promptly and accurate recording of billable information to ensure Case Control is up to date with all relevant information. Conduct quality checks of the tasks undertaken by the team and proactively monitoring the team’s recording of billable information.
Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached. Drive product improvement through ensuring all defects, improvements and new features are escalated appropriately to the Product and Development functions.
Foster strong cross-departmental relationships, ensuring a positive and collaborative approach to service delivery. Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
Provide ad-hoc consultative assistance to the Business Development team during the quotation and preparation stage of projects, participating in client meetings and calls regarding the project workflow if necessary.

Production
Working as a team alongside our existing production team to oversee the smooth operation of the transcript function, to ensure that all hearing transcripts are produced and delivered swiftly and to a high standard
Master use of the platform and other industry specific software including Total Advantage Eclipse, CaseCATalyst, E-transcript Manager and For the Record Player/Manager
Completing amendments to transcripts, including errata returns, in an accurate and timely manner
Liaising closely with the Case Management, Projects and Technical Delivery teams
Corresponding with solicitors, barristers, Judicial clerks and court reporting teams circulating transcripts and providing ad hoc support

**Person Specification**:
Previous work experience in professional services, a SaaS company and/or LegalTech is advantageous.
Desire to build a career in LegalTech, professional services and client success.
Bright and engaging, with a willingness to learn and proactively use own initiative.
Ability to work individually and within a team.
Impeccable attention to detail with the ability to juggle tasks and work under pressure.
Excellent troubleshooting and problem-solving skills.
Outstanding communication and interpersonal skills.
Confident and professional telephone manner.
Organised, with strong time management skills.
Patient demeanour and ability to hand-hold non-savvy customers with tact and diplomacy.
Interest in technology, processes and systems.

594532

  • Disputes, Regulatory

    3 weeks ago

    Singapore Maybank Full time

    Disputes, Regulatory & Governance Lawyer Overview Role within Maybank covering disputes resolution, regulatory and governance matters across the bank. This role reports to the Head, Legal, Group Wealth Management, but the scope of work spans all business lines. Responsibilities Litigation & Disputes Resolution : Handle complex litigation and disputes,...

  • Dispute Resolution Lawyer

    2 weeks ago

    Singapore beBeeLegal Full time $80,000 - $120,000

    Our boutique disputes firm specialises in insurance and reinsurance law, excelling as one of the market leaders in Singapore. Our comprehensive services include policy coverage advice, third-party claim management, defence and mitigation, and business-related counsel for insurers. We also provide guidance on disputes between insurers and service providers,...

  • Dispute Resolution Specialist

    2 weeks ago

    Singapore beBeeResolution Full time $45,000 - $55,000

    Role OverviewThe Dispute Resolution Management team is responsible for promoting balance and integrity in the payments ecosystem by arbitrating customer disputes and compromise events.Review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity.Assist...

  • Dispute Resolution Specialist

    2 weeks ago

    Singapore beBeeDispute Full time $60,000 - $80,000

    Job Title: Dispute Resolution SpecialistAbout the Role:We are seeking a detail-oriented and analytical individual to join our team as a Dispute Resolution Specialist. In this role, you will be responsible for investigating customer complaints, conducting thorough audits, and ensuring timely and fair resolutions.This is a critical role within our...

  • Senior Technical Lead for Disputes Solutions

    2 weeks ago

    Singapore beBeeEngineering Full time $180,000 - $250,000

    About the RoleWe are seeking an experienced Technical Lead to spearhead our Disputes Foundations team in Singapore. This position involves overseeing a team of skilled engineers, driving technical strategy, partnering with product management to build and deliver Dispute products, and collaborating with cross-functional teams to deliver high-quality solutions...

  • Senior Technical Lead for Disputes Solutions

    2 weeks ago

    Singapore beBeeEngineering Full time

    About the Role We are seeking an experienced Technical Lead to spearhead our Disputes Foundations team in Singapore. This position involves overseeing a team of skilled engineers, driving technical strategy, partnering with product management to build and deliver Dispute products, and collaborating with cross-functional teams to deliver high-quality...

  • Analyst, Construction Disputes

    1 week ago

    Singapore Ankura Full time

    Ankura is a team of excellence founded on innovation and growth. This position supports the Construction Disputes and Advisory practice - one of seven practices focused on client delivery services across the Firm. Ankura is recognised as one of the five fastest growing consulting companies with 2000 employees across 30 offices in four continents, providing...

  • Disputes Lawyer

    1 week ago

    Singapore Collyer Law Full time

    Overview Senior Associate / Associate Director (Commercial Disputes, Litigation and Arbitration) – Collyer Law LLC invites applications at the Senior Associate or Legal Director level with a focus on commercial disputes, litigation and arbitration to join our corporate boutique practice and growing team of 3 Directors, and a team of 12 including 9...

  • Disputes Lawyer

    1 week ago

    Singapore Collyer Law Full time

    Overview Senior Associate / Associate Director (Commercial Disputes, Litigation and Arbitration) – Collyer Law LLC invites applications at the Senior Associate or Legal Director level with a focus on commercial disputes, litigation and arbitration to join our corporate boutique practice and growing team of 3 Directors, and a team of 12 including 9...

  • Global Dispute Resolution Professional

    2 weeks ago

    Singapore beBeeDisputes Full time $80,000 - $120,000

    International Disputes SecretaryAs a key member of our global team, you will provide administrative support to partners and fee-earners in Singapore. This role is perfect for an experienced legal secretary looking to develop their skills in international arbitration and commercial disputes.About the RoleWe are seeking a highly organized and detail-focused...