Dispute Resolution Specialist

1 week ago


Singapore beBeeResolution Full time $45,000 - $55,000
Role Overview

The Dispute Resolution Management team is responsible for promoting balance and integrity in the payments ecosystem by arbitrating customer disputes and compromise events.

  • Review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity.
  • Assist with customer inquiries, support, and resolving issues related to chargeback arbitration cases.
  • Ensure initiatives align with business goals, and processes are maintained to meet service and quality standards.
About You

We're looking for a detail-oriented and analytical individual who can work independently and collaboratively to produce results. The ideal candidate has:

  • A clear mission that focuses on customer needs above their own.
  • Experience and knowledge in chargebacks, dispute management, fraud, transaction processing, and/or compliance-related investigations.
  • Knowledge of the local market, including Singapore.
  • Ability to work in a high-paced environment and possess excellent written and verbal communication skills.
  • Candidates with equivalent work experience are equally preferred.


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