Senior IT Executive

Position: Senior IT Executive

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

**Key Responsibilities**
- Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues.
- Design, configure, and maintain core infrastructure systems including Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and storage solutions.
- Manage, monitor, and optimize enterprise network infrastructure (LAN/WAN, switches, routers, firewalls, VPN).
- Oversee system performance tuning, backups, disaster recovery, and business continuity planning.
- Lead implementation of new technologies and upgrades, ensuring mínimal downtime and maximum security.
- Collaborate with internal teams and external vendors to troubleshoot and resolve complex system and network issues.
- Document system procedures and explore automated solutions to streamline processes.
- Ensure compliance with IT security policies, best practices, and regulatory requirements (e.g., ISO, HIPAA, GDPR).
- Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including server backups, installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition.
- Oversee all IT infrastructure, including servers, e-services, firewalls, key systems.
- Maintain firewall, anti-virus, and other security protocols to protect company data and systems.
- Regularly monitor systems, check logs, and ensure hardware and software integrity.
- Track and manage IT assets to maintain an up-to-date inventory.
- Work with external vendors for hardware, software, and telecommunications support.
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.

**Skills and Experiences likely include**:

- Experience at least **minimum 2 years or more in IT related fields**.
- Proven experienced in **Team Lead an/or Senior IT**or related position**.**:

- **Ability to work efficiently in fast-paced, high-volume, multi-tasking environments** while remaining calm and poised under pressure.
- Experience providing **High Level support** for **Network and System and Server**Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- **Strong understanding of IT**related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to **start immediately and locals**.

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

**Benefits**:

- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- IT: 2 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person