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E-commerce Executive

3 weeks ago

Singapore NATURE'S FARM PTE LTD Full time

We are seeking a proactive Junior E-commerce Executive to join our team. This role involves creating and executing e-commerce calendars, managing product launches and maintaining a consistent online presence.

**_Key Responsibilities: _**

**E-commerce Platform Management**
- Oversee product listings on e-commerce platforms (e.g., Lazada, Shopee, Tiktok Shop, Official online store).
- Ensure accurate and up-to-date product descriptions, images and pricing.
- Manage promotional campaigns and discounts in collaboration with the marketing team.
- Optimize listings for search visibility and user engagement.

**Administrative Support**
- Handle order processing, including coordination with logistics partners.
- Monitor inventory levels and ensure timely restocking.
- Assist in generating reports on platform performance and campaign effectiveness.

**Sales Forecasting and Analysis**
- Support sales forecasting efforts based on historical data, seasonal trends and market insights.
- Analyze sales performance and recommend actionable improvements.
- Collaborate with the finance team to align forecasts with budgeting.

**Marketing Support**
- Collaborate with design department to produce compelling artwork that would drive sales conversions.
- Monitor campaign performance and suggest optimizations.

**Customer Support and Engagement**
- Respond promptly to customer inquiries and reviews on e-commerce platforms.
- Address complaints and coordinate solutions to ensure customer satisfaction.
- Collect and analyze customer feedback to improve offerings and service.

**Market Research and Competitor Analysis**
- Conduct regular market research to identify emerging trends and opportunities.
- Monitor competitor strategies and pricing to maintain a competitive edge.
- Analysis of results and recommendations to improve sales conversion funnel.

**Social Media**
- Assist the marketing team in creating organic content for social media channels such as Facebook, Instagram and Tiktok.

**Requirements**:

- Diploma/Degree in Marketing, Business, or a related field.
- 1-2 years of experience in e-commerce or digital marketing preferred. Fresh graduates are welcome to apply.
- Proficiency in e-commerce platforms and tools like Google Analytics, Meta Ads, or similar.
- Willingness to host livestreams will be a huge advantage.
- Strong organizational skills and attention to detail.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Excellent communication and teamwork skills.