IT Accounts Manager

7 days ago


NorthEast Singapore DHL Supply Chain Full time

**About us**
BE AN ESSENTIAL PART OF EVERYDAY LIFE**

Location: Singapore

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Great Place to Work.”

As an integral member of the Service Logistics IT Accounts Management team, you will be responsible for the end-to-end service delivery & service management of IT products used or managed in region for the accounts assigned to your portfolio.

Accountability, management and governance of all elements of IT service management within SL including relationship management and communication with customer, internal service management communities and other regional IT teams.

Work closely with SL Business/Operations to provide value to assigned accounts. Ensuring IT KPIs are met and reviewing continuous improvements.
**Responsibilities**
Strategy**
- Ensures account and service management tools, governance and standards are understood and part of the APAC SL IT strategy.

**Business Partner**
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Build strong working relationships with Product Managers (Regional and Global) and vendors
- Act as SL IT service liaison point for APAC IT and Global service management communities and regional SL IT & business leads

**Business Development**
- Oversee customer account management, including negotiating IT contracts and agreements

**Regional / Global IT Team**
- Collaborate with Regional/Global IT peers in regional IT leads, solutions and product roles.
- Create strong relationships with regional / global community to maximize leverage of resources to support requirements.

**Service Management**
- Work with Product Managers, define and measure service performance via KPIs and service reviews.
- Be the escalation point on APAC SL IT account and service management issues.
- Manage APAC SL service management budgets and report on service demand pipeline

**Requirements**:
To be successful in this role, we are looking for a person who has the following;**
- Knowledge of system integration / B2B EDI, not necessarily design but at least awareness
- ITIL certification at Foundation level or equivalent (in-house or external certification)
- Able to communicate effectively with stakeholders and clients via verbal and written communication
- Able to conduct or lead client meetings, e.g. requirement gathering or issue resolution
- Experience in client negotiation, e.g. turn requests into requirements and their priority levels
- Work experience in global or cross-region environment

While not a pre-requisite, it will be ideal if your profile fits the following:

- Familiarity with various types of project presentation software as well as proficiency in spreadsheets
- Programming basics - SQL query
- Fluency in an APAC language on top of English Language will be advantageous

Job Reference: RO00180


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