Assistant Manager

2 weeks ago


Bukit Merah, Singapore Tan Chong International Limited (TCIL) Full time

**Responsibilities**:
Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required

Establish & maintain positive relationships with owners & customers.

Ensure that customer handling standard procedures are properly adhered

Tracking of customer service KPIs and metrics, and ensure that customer service standards are met

Assist with preparation and implementation of aftersales activities and promotions

Provide analytical and strategic insights regarding customer needs to improve the business

Assist with & prepare for monthly meetings pertaining to customer service and aftersales

Manage & monitor on recall campaigns

**Requirements**:
Proven customer service experience

Positive attitude

Great interpersonal & communications skills (written & verbal)

Task-oriented and driven to achieve results

Able to adapt to fast-paced working environment & meet deadlines

Not Specified



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