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Customer Support Executive

2 weeks ago

Singapore Sleek Full time

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 300 builders from 17 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients

We are looking for an amazingly well-rounded Customer Support Executive' to provide world class support for our business in Singapore
- The Customer Support Executive will play a key central role within Sleek and supporting with customers queries which ultimately promote retention and loyalty, improving customer lifetime value and reducing churn. He or she will ensure that all customer queries are supported in the most efficient manner. The Customer Support Executive will report to the Customer Support Manager and assist him in the daily activities. _
- You should have excellent problem solving and communications skills, gained in a fast-moving online start-up environment. Additionally, you should be committed to exceeding customer expectations and NPS targets, within a firm that cares deeply about creating client happiness. But more than anything, you will be an enthusiastic team player, excited about the role you can play in creating Singapore’s most loved business partner for entrepreneurs and business owners’_

**Position Duties**
- Provide a world class service experience to Sleek customers through timely and succinct communication.
- Serve as a highly knowledgeable point of contact for Sleek’s suite of products and link between the client and the relevant teams.
- In charge of assessing and managing Sleek’s customer satisfaction on a regular basis, notably the Net Promoter Score.
- Handle day to day customer requests and inquiries in a timely manner.
- Build and develop rapport with clients to keep them satisfied with Sleek services
- Drive Sleek products to support account retention and renewal.
- Independently and successfully manage a high volume of issues or escalation cases.
- Maximizing the clients’ lifetime value with a win-win mindset for the Sleeks’ clients and Sleek.

**More about Sleek**

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you

**Requirements**:
**Performance Standards**
- Customer Relationship management.
- Efficiency and quality in handling customers queries
- Teamwork and active participation in meetings.

**Benefits**
- Performance Bonus
- Work From Home
- Flexi Health Care